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I.D. Policy

i.d policy

Cancellations should be made (at least) 3 hours before the appointment time to avoid incurring a charge (50% of the treatment value). Failure to attend a pre booked appointment will be charged at full price. The prices quoted on our treatments are the usual prices charged; however, on occasion it may be necessary for a surcharge to be added to the cost of your treatment.
i.d treatments, offers and packages are not transferable. negotiable or refundable and cannot be exchanged for cash or used towards retail products. i.d offers and packages cannot be used in conjunction with any other offers, discounts or promotions.
GIFT VOUCHERS MUST BE SIGNED BY A THERAPIST i.d HEALTH & BEAUTY TO BE VALID. i.d reserves the right not to accept damaged or defaced gift vouchers and photo copies cannot be accepted. We regret that we cannot cancel or replace gift vouchers that have been lost, stolen, defaced or expired. Gift vouchers cannot be used in conjunction with any other discounts or promotions.
Must arrive 5 mins prior to session. Lateness is not permitted and will result in cutting into session time.
Please turn off your mobile phone or turn to silent on arrival at the salon. This is in respect of other clients having treatments and for your own relaxation.

Thank You
The i.d Health & Beauty Team